Relationship Manager

About DivideBuy

We work in partnership with retailers to offer consumer finance across all eCommerce platforms. Our Omni-channel module fully integrates online, over the phone and for in-store sales, allowing your customers to purchase what they want; however they want to. We specialise in interest-free credit, which allows consumers to spread the cost of their purchases over 12 months.

As one of the UK’s leading FinTech companies, we’ve re-written the traditional lending model. We’ve combined machine learning with real-time updateable algorithms which allow us to; instantly assess an applications creditworthiness, run in-line fraud and security checks and continuously monitor the performance of our loan book. We maximise credit sales outcomes by leveraging weighted deposits and our unique-to-market guarantor product.

Backed by one of the UK’s leading venture capitalists, we’re entirely independent and lend our own capital. When retailers partner with us, they are not reliant on brokers or 3rd party lenders. Our in-house team specialises in all these areas, resulting in our Retail Partners receiving the highest sales conversions. Every. Single. Time.

DivideBuy Media Reports

Role

Your job is to make sure our Retail Partners know how to get the most out of DivideBuy and our class-leading Interest-Free Credit product.

You will be celebrating their success and supporting them when things aren’t going so well. The key is that all our Retail Partners need to feel well supported as we will form a crucial part of their sales strategy.

You will be able to split your time and skills between sales & marketing by:

  • Supporting the on-boarding of all new retailers
  • Provide ongoing sales and marketing analysis to support our Retail Partners
  • Promote and share best practice to maximise the use of our platform

Key Responsibilities

  • Running multiple accounts across various tiers
  • Overseeing account teams ensuring the accounts are running smoothly day-to-day
  • Support your merchants with data and insight analysis that comes from the use of our platform
  • You will take a proactive role in identifying new areas of growth and incentivise the retailer to achieve this
  • Take ownership of all existing retailer campaigns by supporting the short-term and long-term growth strategy of the retailer portfolio
  • Work towards renewing all retail partner contracts with the aim to retain the business at equal or better commercials
  • Identify, solve and escalate issues on the accounts
  • Liaise with various internal teams in order to achieve the best outcomes for our partnerships
  • Drive change throughout the business through structured feedback to stakeholders

Requirements

  • At least three years of experience managing multiple accounts and interacting with clients face to face
  • You are brilliant on the telephone and an amazing communicator. Whether it be in written or verbally you will be articulate and professional
  • Paying attention to detail is your strong point, nothing slips off your radar
  • You have exceptional time management and can prioritise activities to get things done
  • An ambitious entrepreneurial attitude that thrives off challenges in a dynamic team-oriented environment

Benefits

  • Modern recently refurbished office
  • Complementary Fruit and Drinks
  • Regular Social Events
  • Free Parking
  • Reward and recognition program
  • Contributory pension scheme
  • Town centre parking
  • Career development

Salary

£25,000-£28,000 plus up to £5,000 annual bonus

Interested?

Apply using the form on the right, attaching your CV or email: jobs@dividebuy.co.uk

Collections Agent

Due to the expansion of DivideBuy, new opportunities have arisen in our Collections Team. You would be applying to join a team who pride themselves on delivering exceptional standards every day.

What we do:

At DivideBuy we offer interest free credit spread over a maximum of 12 monthly payments. The Collections Team help collect funds from customers on overdue accounts whilst rehabilitating customers to avoid repeat arrears.  We do not sell; we simply offer help to people who wish to spread the cost.

We are looking for friendly, trustworthy and reliable individuals who share the work ethic of this growing company.

Duties will include:

  • Communicating with our customers who are in arrears, helping them get their payments back on track
  • Providing a high level of service and resolving issues with a customer centric view

The ideal candidate will:

  • Be logical thinking, dynamic and passionate
  • Be able to communicate at all levels
  • Be computer-literate
  • Have the drive to succeed
  • Be flexible

Previous Collections / Credit Control experience is required; however full training will be given to the right people.

In return, you have the opportunity of working in a company where people matter.

Working Hours:

Monday – Friday. 8 hours per day (8am – 4.30pm or 11.30am – 8pm).

You will be required to work one weekend in four. Saturday (8am – 12.00pm) – with the time given back the following Friday.

Further information:

Location:

First Floor, Brunswick Court, Newcastle-under-Lyme, ST5 1HH

Salary & Benefits:

  • £17,076 per annum
  • Bonus up to £1800 per annum
  • 40 hours per week
  • Company pension (Dependent on qualifying criteria)
  • Free refreshments provided
  • Regular social events

Interested?

Apply using the form on the right, attaching your CV or email: jobs@dividebuy.co.uk

Customer Service Representative (Permanent/Full-Time)

Due to the expansion of DivideBuy, new opportunities have arisen in Customer Service. You would be applying to join a team who pride themselves on delivering exceptional standards every day.

What we do:

At DivideBuy we offer interest free credit spread over a maximum of 12 monthly payments. The Customer Service Team help trouble shoot customer queries and process orders on the customers behalf. We do not sell; we simply offer help to people who wish to spread the cost.

We are looking for friendly, trustworthy and reliable individuals who share the work ethic of this growing company.

Duties will include:

  • Dealing with customer queries via telephone, live chat & e-mail
  • Providing a high level of service and resolving issues with a customer centric view

The ideal candidate will:

  • Have a genuine passion for providing excellent customer service
  • Be able to communicate at all levels
  • Be computer-literate
  • Have the drive to succeed
  • Be flexible

Previous customer service experience preferred; however full training will be given to the right people.

In return, you have the opportunity of working in a company where people matter.

Working Hours:

Monday – Friday. 8 hours per day (8am – 4.30pm or 11.30am – 8pm).

You will be required to work one weekend in four. Saturday (8am – 4.30pm or 11.30am – 8pm) and Sunday (9am – 6pm)

Further information:

Location:

First Floor, Brunswick Court, Newcastle-under-Lyme, ST5 1HH

Salary & Benefits:

  • £17,076 per annum
  • Bonus up to £1800 per annum
  • 40 hours per week
  • Company pension (Dependent on qualifying criteria)
  • Free refreshments provided
  • Regular social events

Interested?

Apply using the form on the right, attaching your CV or email: jobs@dividebuy.co.uk

Customer Service Representative (Permanent/Weekend)

Due to the expansion of DivideBuy, new opportunities have arisen in Customer Service. You would be applying to join a team who pride themselves on delivering exceptional standards every day.

What we do:

At DivideBuy we offer interest free credit spread over a maximum of 12 monthly payments. The Customer Service Team help trouble shoot customer queries and process orders on the customers behalf. We do not sell; we simply offer help to people who wish to spread the cost.

We are looking for friendly, trustworthy and reliable individuals who share the work ethic of this growing company.

Duties will include:

  • Dealing with customer queries via telephone, live chat & e-mail
  • Providing a high level of service and resolving issues with a customer centric view

The ideal candidate will:

  • Have a genuine passion for providing excellent customer service
  • Be able to communicate at all levels
  • Be computer-literate
  • Have the drive to succeed
  • Be flexible

Previous customer service experience preferred; however full training will be given to the right people.

In return, you have the opportunity of working in a company where people matter.

Working Hours:

You will be required to work each weekend.
Saturday (8am – 4.30pm or 11.30am – 8pm) and Sunday (9am – 6pm)

Further information:

Location:

First Floor, Brunswick Court, Newcastle-under-Lyme, ST5 1HH

Salary & Benefits:

  •  £6,830 per annum
  • Bonus up to £900 per annum
  • 16 hours per week
  • Company pension (Dependent on qualifying criteria)
  • Free refreshments provided
  • Regular social events

Interested?

Apply using the form on the right, attaching your CV or email: jobs@dividebuy.co.uk

Black Friday marketing campaigns to stand out from the crowd

Black Friday

The period across Black Friday and Cyber Monday (BFCM), is the ultimate retail showdown, with over £6billion spent in that period last year in the UK.
Unfortunately, there’s a lot of noise out there when it comes to Black Friday marketing campaigns. Here are some ways to make yours stand out from the crowd

Create a gift guide

Everyone needs a bit of inspiration from time to time. Creating a gift guide helps you highlight products and offers to your subscribers whilst boosting conversions. As a rule, products should not be very expensive, frequently out of stock or take a long time to deliver.

Bundle products together

Bundle products together instead of selling them individually to make a compelling package. This is a great way to upsell your customers, reduce stock levels and improve average order value, all whilst showing you have been thoughtful about their needs and offering a discount.

Offer deals on digital gift cards

Gift cards remain hugely popular. £5.7billion was spent on Gift cards in the UK in 2016 according to Euromonitor.

In the same study, it was shown that 65% of gift card holders spend an extra 38% beyond the value of the card. Conversely, gift cards to the value of £300m went unused in 2014 according to a study by UGov.

With that in mind, profitability on digital gift cards are relatively high, allowing you more leeway on creating a deal or offer.

Go Live!

According to Facebook, users watch Facebook Live videos for 3x longer than standard videos and comment more than 10x more.

There’s no denying the level of engagement and interest. Yet, it’s still relatively uncrowded. If you get Facebook Live right, you won’t have much competition.

Bundle products together

Black Friday marketing strategies often involve discounts, but how about offering exclusive discounts to certain segments of your database – students, social media followers or account VIPs for example. Timed discounts (such as Amazon’s “lightening deals”) help to create anticipation and urgency.

Go the extra mile

Offer something special as part of your Black Friday marketing campaigns. That could mean offering free gift-wrapping or a free greeting card with every purchase above a certain amount. Think about what would delight your customers and be of value during this busy time of year.

Offer and promote Interest-Free Credit

Promoting Interest-Free Credit across the site and email channels, ensures your visitors are aware they can Spread the Cost of purchases whatever their entry point to your website. Research shows that Spreading the Cost changes the visitors’ mindset; increasing conversion, average basket value and upsell/cross sell opportunities.

Getting the most out of your Black Friday and Cyber Monday campaign

Black Friday

Black Friday and Cyber Monday are getting bigger each year – Last year, the UK spent an estimated £1.23bn online on Black Friday (+12.2% increase on 2015) whilst £6.45bn was spent over the Black Friday peak period (Monday 21 – Monday 28 November 2016)*

How can Retailers optimise their sales over this period? Here are DivideBuy’s six tips to boost your Black Friday sales.

1) Spread the deals (and your server load)
Research has found that the Retailers’ decision to extend the sales period over the week before made a big impact. According to GfK, 71,000 prices were dropped from Thursday to Friday in 2015, but just 16,000 prices in 2016*. This reflects Retailers’ strategy of extending the event to avoid website overloads whilst optimising the customer experience across the week, encouraging return visits.

2) Offer exclusive “early-access” to your database
Make your customers and account holders feel like they’re VIPs and give them exclusive access to your offers before they’re live or notify them of what’s coming up, allowing them to purchase before stock runs out. This tactic will help conversion rate and improve customer loyalty. Both Amazon and Next do this for their customers to significant effect.

3) Sales, Offers & Discounts
There is no getting away from it; Black Friday is all about the discount, but there are other promotions in your armoury to differentiate you from the competition. Stacking discount codes, free gifts, free shipping and money off vouchers for time-limited repeat purchases.

Research shows that offering Interest-Free Credit on purchases also reduces price sensitivity in potential customers. Not only will this lessen the requirement to discount so heavily, but will also increase conversion, average basket value and overall sales.

4) Payment options and Interest-Free Credit
Presenting a range of payment options; whether this is debit/credit card, Amazon or PayPal checkout reduces basket abandonment. Promoting Interest-Free Credit across the site, ensures your visitors are aware they can Spread the Cost of purchases whatever their entry point to your website. Research shows that Spreading the Cost changes the visitors’ mindset; increasing conversion, average basket value and upsell/cross sell opportunities.average basket value and upsell/cross sell opportunities.

DivideBuy produces bespoke digital banners promoting Interest-Free Credit and to grab the attention of visitors immediately. The banners are designed at no additional charge and within your theme and branding to ensure consistency across the site.

5) Social media
Utilise your reach on social media to highlight your forthcoming offers and deals. The targeted use of hashtags and paid for ads will extend your reach to a wider audience.

DivideBuy supports its Retail Partners by sharing posts with its audience on FaceBook and Twitter. Additionally, DivideBuy customers can use their account to checkout with any Retail Partner in just 6 clicks.

6) Abandoned basket conversion tools
You have done all the hard work in promoting your deals and getting potential customers to start shopping with you, so it’s important that the site converts. Many tools are at the disposal to prevent basket abandonment and improve overall conversion. These include lightbox pop-ups and follow up emails of those with items in their basket, but not checking out.

DivideBuy follows up abandoned baskets within the DivideBuy checkout. In the past 12 months, we have generated an additional £450,000 of revenue for Retail Partners

About DivideBuy
In addition to our unique technology, 60-second application and 96% acceptance rate. DivideBuy have the collective knowledge of hundreds of Retail Partners and thousands of customers. We proactively support our Retail Partners by sharing best practice and information to improve customer experience, conversions and sales.

As a technology-focused lender, DivideBuy approves at least 50%* more applications than our competitors. We are revolutionising consumer credit through our technology and advanced “machine learning” lending model – enabling an increase in sales, conversion and brand loyalty.

DivideBuy can be installed to any ecommerce platform via its API link. Installation is done free of charge by our developers and typically takes 2 days; taking advantage of Interest-Free Credit opportunities almost immediately.

Contact us by calling: 0330 123 5997 or by
email: retailpartners@dividebuy.co.uk to discuss your free trial.

*IMRG – Black Friday online sales performance update

Non-Food deflation reached its lowest rate in more than four years in August

British Retailer Consortium

According to the latest figures* from the British Retail Consortium, “Non-Food deflation reached its lowest rate in more than four years in August as overall Shop Prices edged closer to inflation.”

  • Overall Shop Price deflation was 0.3 per cent in August, a slight deceleration from the 0.4 per cent fall in July. Except for June of this year, this is the shallowest deflation rate since November 2013.
  • The deflation rate for prices of Non-Food products was 1.3 per cent, the slowest rate of deflation since April 2013. Electronics posted the slowest rate of deflation on record (the SPI started in 2006).

Mike Watkins, Head of Retailer and Business Insight, Nielsen: “Whilst consumer sentiment is on the turn and shoppers are becoming cautious about spending on big ticket items, prices are still very competitive on the high street.”

Helen Dickinson OBE, Chief Executive, British Retail Consortium: “The reality is that with protection from hedging policies coming to an end, Non-Food retailers are running out of options for protecting shoppers from the significant increases in the price of imported goods since the EU referendum in June last year. We expect Non-Food prices to continue trending towards year on year inflation.”

Whilst retailers may be running out of options to protect their customers from price increases, offering Interest-Free Credit will help to reduce the negative effect that the price rises will bring.

Offering Interest-Free Credit has proven to improve sales by improving conversion, increasing average order value and increasing cross-sell opportunities. Indeed, in our own studies, our Retail Partners have seen an increase in revenue by up to 33% and an increase in big ticket items of 60%.

DivideBuy’s Interest-Free Credit proposition enables Retailers to offer straightforward and transparent credit to more people (we have an industry beating 96% approval rate) with a lower minimum order value of £50 compared to around £250 or more from our competitors. The software that DivideBuy has developed uses machine learning to adjust its algorithms in real time, leading to a fast 60-second application and an immediate decision – no manual underwriting means customers do not need to wait for a decision and potentially shopping elsewhere.

To understand how DivideBuy helps you offer another option and improves your sales performance, call 0330 123 5997 or email: RetailPartners@DivideBuy.co.uk or book your 20-minute on-line demonstration at www.dividebuy.co.uk

*BRC – NIELSEN SHOP PRICE INDEX – August 2017

5 tips for a great Christmas Email Campaign

With Christmas only 118 days away your planning may already be underway. Indeed Selfridges have already opened their Christmas shop. Whilst we wouldn’t necessarily recommend you start your Christmas campaign just yet, a little planning will go a long way to a successful campaign. Here are DivideBuy’s five tips to help prepare your Christmas email campaign:

 

Aims and objectives

Although this sounds simple and straightforward, some organisations do not start their planning with this initial insight. Is there a specific product range you’re targeting? Is e-mail to complement an overall marketing strategy or advertising campaign? Once you understood the objectives, you can carry on planning the rest of the campaign.

 

Grow your database

Whilst you will undoubtedly have built a customer and prospect database, it will not hurt in increasing your database with good opted-in data before your campaign starts. Competitions and give-aways of low cost-high value items are two great ways to engage and grow your audience.

DivideBuy has thousands of customers on the database of which our Retail Partners have access to via the customer newsletter at no additional charge.  This is a fantastic way of showcasing new products and exclusive offers to a wider audience without work of growing a database.

 

Timing

Timing of your campaign is crucial. Most online shopping is done 2 weeks before Christmas, but there are the early birds and the manic late shoppers – where promotion (and upsell) of next-day delivery can be an advantage.

Don’t stop promoting once the last delivery day is over. A lot of online shopping is done on Christmas Day, so it’s a prime time to open sales and promotions

If you wish to take advantage of the additional revenues that Interest-Free Credit can bring in time for the Christmas, then DivideBuy are in prime position to help. Our software connects to any e-commerce platform via an API. Installation is straightforward with the entire process taking around 2 working days and often much quicker. This compares to a lead-time of several weeks (and even months) with our competitors. Installation and software access cost several thousand pounds, making it cost prohibitive for many merchants whilst our installation is implemented free of charge.

 

“It’s better to give than to receive”

Think about the purchaser and motivate them to purchase from you. It doesn’t have to be a discount, but could be a free gift or gift voucher. Argos do this to great effect – “Receive a £5 gift voucher for £50 spent.” This not only frames a positive experience, but will also bring repeat business, customer loyalty and build revenues.

Offering Interest-Free Credit, especially for the big-ticket items, can be viewed by customers as more useful and convenient than a price reduction. Statistics show that customers who Spread the Cost of their purchases are less price sensitive and are more likely to purchase from that merchant rather than keep shopping around for a cheaper price.

 

Personalise

You already have a lot of data about your customers and email can use these to optimise the Christmas campaign. Simple personalisation such as name and age is one way of targeting your segments, additional data points to target may also include: Location, purchase history, wish list and gender.

Personalising the email campaign could encompass all 4 other tips to truly optimise your Christmas strategy.

 

About DivdeBuy

DivideBuy is a fresh-thinking lender, partnering with hundreds of merchants to make Interest-Free Credit simple and accessible to all.

By developing unique software which utilises machine learning algorithms to accept 96% of applicants with an immediate decision and no manual underwriting. We’re able to offer transparent Interest-Free Credit for your store for increased sales, conversions and up-sell.

Online conversion rates jump 21% in July 2017

According to the latest figures from the IMRG Capgemini e-Retail Sales Index, online Retail sales in the UK grew 11% in July compared to the same period a year prior whilst month on month performance was 0.9%.

The average conversion rate was 5.8% which were “a very high result, and unusual for any month outside December.”

  • The Index recorded annual growth of 10.3% and a monthly increase of 0.3% from June (excluding travel)
  • Home & Garden reported a second strong month with 17% growth
  • Electricals reported a fourth consecutive month of negative growth with -5% in July. It’s the worst performing sector in IMRG’s Index for 2017
  • Sales made via mobile devices (tablets and smartphones) grew 23.7% year-on-year in July, and declined 3.0% from the previous month.

What does this mean for online retailers?

Bhavesh Unadkat, principal consultant in retail customer engagement design, Capgemini: “We’re seeing the slowdown in purchasing continue across July as this trend of low consumer confidence lingers. With the pound almost running level with the euro luxury purchases and ‘nice-to-haves’ are hit hardest. While conversion rates are up broadly speaking, this is only with repeat buys or necessities.

With Point of Sale Interest-Free Credit and DivideBuy, Retailers can help negate the effect of the loss in consumer confidence. With access to an in-line 60 second application, immediate decision and 96% acceptance rate, customers can Spread the Cost of their purchases, with monthly instalments to suit their budget; All within a similar timeframe of a normal checkout process. Offering Interest-Free Credit also reduces the pressure to discount as customers are less price sensitive if they can Spread the Cost of their purchase.

The DivideBuy account portal gives customers complete control, enabling them to manage & view their agreements, make payments and amend their details wherever they have internet access. Our Customer Service team are available 7 days a week by phone, live chat or email.

Using their DivideBuy account portal, customers’ repeat purchases are even easier with a simple 4-click checkout. The whole DivideBuy process is geared towards total customer satisfaction, encouraging brand loyalty.

 

About DivideBuy

As a tech-focused lender, DivideBuy approves at least 40% more applications than its competitors. We are revolutionising consumer credit through our unique use of technology and advanced lending model – enabling an increase in sales, conversion and brand loyalty.

Are you losing credit sales with your current provider?

The team  were discussing the conversations they have had with merchants who are currently with competitors. A common theme appeared in how many of their credit applications were being declined – effectively losing sales at the final hurdle.

The acceptance rate of most Point of Sale Retail Finance providers is typically around 40%. But what about the 60% that apply and are declined?

What if you could approve an additional 20%? 30%? What would that mean to your business?

DivideBuy typically approve 50% more than the competition.

We’re a British FinTech who are revolutionising the industry by approving 96% of applications.

How we manage to approve 96% of applications

We have developed technology that dynamically adapts the lending algorithms through “Machine Learning”. The decision engine approves 96% of applications with an instant decision 100% of the time – zero manual underwriting.

As an independent lender, we are the only Retail Finance provider who can do this whilst ONLY offering Interest-Free Credit. Typically, customers with lower credit scores are declined or offered interest-bearing alternatives by our competitors. This can often aggravate customers and damage your relationship with them.

Responsible lending

The artificial intelligence within the decision engine ensures that we are a responsible lender. Our low default rates, typically beating the industry average, is testament to our lending model. Our terms are clear and transparent with no hidden or unexpected charges for customers. Unlike other finance providers, our business model is not based upon late-payment charges, but upon fair and responsible lending.

Three-month free trial

We are so confident of our Interest-Free Credit proposition, that we are happy to offer a no obligation three-month free trial to merchants who are looking to switch providers.

Our technology is designed to integrate with all major e-commerce platforms. Through the API, installation is swift; your site could be trading with DivideBuy within 2 hours and taking full advantage of the additional acceptances that your current provider may be declining.

Contact us by calling: 0330 123 5997 or by email: retailpartners@dividebuy.co.uk to discuss your free trial.